FAQ

COULD YOU TELL US SOMETHING ABOUT YOU? WHERE ARE YOU BASED?

I'm a former fashion&textile designer who is actually working in the word of decoration&design. I'm italian and my studio is based in Milan, Italy. 

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WHEN WILL YOU UPDATE YOUR SHOP?

If you want to get a reminder about the next update, please follow me on Instagram.

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DO YOU ACCEPT DEBIT CARD?

All payments are made via PayPal.  You do not need a PayPal account in order to make payment. I accept Visa, Maestro, Mastercard and American Express; credit and debit cards.

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The orders related to the plates should arrive between 15-20 working days. You will be constantly updated about it; The delivery of the wallcoverings takes around 25-30 days, because they are produced only upon request.

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I LIVE IN MILAN, CAN I PICK UP MY ORDER AT YOUR STUDIO ?

Yes you can! Before you made your order, just drop me an email with your request so we can set up collection time and date.

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DO YOU ACCEPT CUSTOM ORDERS?

Yes! I love working on custom requests or collaborations, big and small. Get in touch with your ideas.

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ARE YOUR GLAZES FOOD SAFE?

Yes they are!

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IS THERE ANY SPECIAL CARE RECOMMENDATIONS FOR THE PIECES I JUST BOUGHT?

All pieces are dishwasher safe but hand wash is recommended to make them last longer.

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DO YOU ACCEPT RETURNS?

In case you need a return please contact me within 3 days of delivery. I will refund the item cost but no shipping or return postage. The wallcoverings cannot be returned.


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HOW DO I GET IN CONTACT WITH YOU?

Feel free to get in touch with me at info@francesca-colombo.it . I'd be happy to hear from you with any questions or comments. Also you can follow me on Instagram.